- Commercial Collection Agency
- International Debt Collection
- Client Services
Place your account(s) through our website, today, and first time clients will receive a special contingency rate and free credit analysis.
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The vast majority of commercial collection agencies provide client services after the relationship begins mainly through their sales department or collection department. This also happens to be the number one source of client dissatisfaction. The reason is that most sales people or collection staff are unavailable at the time of your call and have schedules that prohibit a rapid and quick resolution.
Our client service staff is located at our Headquarters in Rolling Meadows, Illinois and are available by phone, e-mail or through our website Open Access program. Each representative is trained in the aspects of your industry and has developed standard operating procedures customize for your particular service requirements.
They act as your point of contact and advocate between the various departments. All requests are date stamped and documented and entered into our service request tracking systems. This system allows management to track and manage response times to insure rapid handling and resolution.
To insure quality, we routinely survey our clients for the needed feedback to continuously fine tune our client services processes. To date or client services has achieved a 99.1% satisfaction rating measured by our client responses to our quality surveys.