Brown & Joseph - Careers

Collector

POSITION SUMMARY:
To conduct collection activities for accounts within assigned portfolio. Performance is evaluated by the Collection Manager on the basis of results achieved.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

To have advanced knowledge of company products and services, policies, procedures, collections systems and ability to apply this knowledge when communicating with delinquent customers.
Represents company with professional and ethical work standards consistent with the mission and management policy of the company.
Become thoroughly knowledgeable in the Tiger collection software, and various other software programs as required by client needs.
Document daily collection activities.
Formulate and perform proven collection strategies to overcome customer objections to making timely payments.
Contact debtors utilizing an auto dial or direct dial system.
Evaluate debtors financial situation and be successful in negotiating for full payment or creating a payment plan within the specific client’s guidelines.
May be required to skip-trace to find and collect on delinquent accounts.
May be required to assist in training of new or less experienced team members.
May help resolve higher level disputes.
Take escalated call from level 1 and 2 collectors.
May work on special projects as assigned by manager.
May be required to compose written documents.

OTHER DUTIES AND RESPONSIBILITIES:
Other duties and responsibilities that will be assigned from time to time by your manager.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Knowledge:

Requires strong knowledge of domestic collection/business regulations/fair credit practices.
Requires basic knowledge of UCC filings, and support documentation as well as security instruments, promissory notes.
Variable situations require analytical, interpretive, evaluative and/or constructive thinking within broadly defined policies and objectives.

Skills:

Must communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
Tiger or equivalent collection system
Intermediate level knowledge of MS Office products including Excel/Word/Access/Outlook and other necessary software applications
Intermediate typing and 10 key speed and accuracy

Abilities:

Ability to identify inefficient department and inter-departmental processes and procedures, and recommend basic improvements to increase efficiencies.
Display ability and willingness to participate in process improvement forums, recommending enhancements to existing procedures to aid in increased department productivity.
Must possess strong ability to create and maintain account relationships while effectively collecting on past due account balances.
Ability to arrange for and adequately implement alternative payment plans for delinquent account resolution.
Must be able to work well within team based environment.
Ability to be tactful, diplomatic and use good judgment in resolving issues.
Ability to prioritize tasks and organize workload for self.
Ability to work with minimal supervision.
Ability to diffuse stressful debtors in difficult situations.
Ability to perform a high volume of collection calls for long periods of time.

Physical Skills and Abilities

Hand dexterity.
Able to talk and hear.
Occasionally required to stand or walk and lift and/or move up to 25 pounds.

Work Environment

Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.